1 Introduction
CV99 ("we", "our platform") takes your privacy seriously. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information you provide to us while using the CV99 platform — whether through the cv99.pw website or our official mobile app.
By registering an account or continuing to use CV99's services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.
This Privacy Policy is to be read together with Terms and Conditions CV99 and shall be read as a whole as the complete agreement between you and us regarding the handling of your personal data.
2 Information We Collect
In operating our platform, CV99 collects several categories of personal information from members. We only collect information that is strictly necessary for the stated purposes.
Registration and Identity Information
- Full name as it appears on your official identification document.
- National identification number (MyKad) or passport number.
- Date of birth for age verification purposes.
- Active mobile phone number.
- Email address.
- Residential address.
Financial Information
- Bank account number and bank name for deposit and withdrawal purposes.
- Digital wallet details such as Touch 'n Go eWallet or GrabPay registered in your name.
- History of deposit and withdrawal transactions on the platform.
Usage and Activity Data
- Game history, types of games played, and session duration.
- Wagering records and bonus activity used.
- IP address, device type, operating system, and web browser information.
- Cookie and login session data to enhance user experience.
3 How We Use Your Data
The personal data we collect is used for the following purposes. CV99 will not use your data for any other purpose without obtaining your consent in advance.
| Purpose of Use | Legal Basis |
|---|---|
| Member account registration and management | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Identity verification (KYC) and fraud prevention | Legal obligation |
| Providing customer support services | Contract performance |
| Delivering promotions, bonuses, and platform notifications | Legitimate interest / consent |
| Usage analytics to improve the platform | Legitimate interest |
| Compliance with regulatory and legal requirements | Legal obligation |
| Enforcement of platform Terms and Conditions | Legitimate interest |
If you do not wish to receive marketing communications from cv99, you can opt out at any time by contacting our support team. This choice will not affect the core services you receive as a member.
4 Sharing Information with Third Parties
CV99 does not sell or rent members' personal data to any third party for marketing purposes. We only share information in the following limited situations:
- Service Providers: Payment gateway providers, identity verification service providers, and technical infrastructure providers that help us operate the platform. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
- Regulatory Authorities: When required by Malaysian law or a valid court order, we may be obliged to disclose certain information to the relevant authorities.
- Game Providers: Game session data required for games to function correctly may be shared with third-party game providers integrated into the cv99 platform. These providers do not receive your financial information or full personal identification details.
- Business Transfer: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the new entity, subject to notification to members and equivalent protections.
In all of the above situations, CV99 ensures that the receiving party adheres to data protection standards equivalent to or higher than our own.
5 Data Storage and Security
CV99 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
Technical Security Measures
- Data encryption in transit using 256-bit TLS/SSL protocol.
- Encryption of sensitive data at rest within our database.
- Tiered access control — only authorized staff can access member data.
- 24-hour system monitoring to detect any suspicious activity.
- Regular security testing including penetration testing and independent security audits.
- Two-factor authentication (2FA) for member account login.
Data Retention Period
Your personal data will be retained for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain required records for the minimum period prescribed by Malaysian law for audit, fraud prevention, and regulatory compliance purposes — typically not exceeding seven (7) years. After that period, data will be securely deleted.
6 Cookies and Tracking Technologies
CV99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting the platform's primary functionality.
- Functional Cookies: Stores your preferences such as language, display settings, and game preferences so you don't need to reconfigure them every time you log in.
- Analytics Cookies: Helps us understand how members use the platform — most visited pages, session duration, and navigation patterns — so we can continuously improve the user experience.
- Performance Cookies: Used to monitor platform performance and identify any technical issues that require attention.
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect certain functions of the CV99 platform. Continued use of our platform after receiving a cookie notice is considered your consent to the use of cookies as described.
7 Your Rights as a CV99 Member
As a cv99 member, you have certain rights regarding your personal data. cv99 fully respects these rights and will process every request within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You may request the correction of inaccurate or incomplete data at any time.
Right to Erasure
You may request the deletion of your data, subject to applicable legal requirements.
Right to Object
You may opt out of having your data processed for direct marketing purposes at any time.
Data Portability Right
You have the right to receive your data in a machine-readable format for portability purposes.
Right to Restrict Processing
You may request that we restrict how we process your data under certain circumstances.
To submit any request related to the above rights, please contact the cv99 support team via live chat or our support email. We will respond to your request within 30 business days.
8 Children's Data and Protection of Minors
The cv99 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
If you are a parent or guardian and believe your child has provided personal information to cv99 without your consent, please contact us immediately. We will take steps to remove that information from our systems as promptly as possible.
CV99 carries out age verification during registration and through the KYC process to ensure that only eligible adults may use our platform. This is a commitment we uphold not only as a legal obligation, but also as a social responsibility we take seriously.
9 Privacy Policy Amendments
CV99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will notify you via:
- Notices displayed prominently on the cv99 platform homepage.
- A notification email sent to your registered email address.
- In-app notifications within the cv99 mobile app.
The "Updated" date at the top of this page will always reflect the date of the latest revision. Your continued use of the platform after any revision takes effect constitutes your acceptance of the updated policy.
We encourage you to review this page regularly so you stay informed about how we protect your information.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cv99 handles your personal data, please do not hesitate to contact us:
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform or within the cv99 mobile app.
- Email: [email protected]
All privacy-related complaints will be investigated seriously and we are committed to providing a full response within 14 business days. For more complex cases, we will communicate a more specific timeframe.
For more information about your rights and responsibilities on our platform, please also refer to Terms and Conditions and Responsible Gaming Policy CV99.
Data protection is not merely a legal obligation for us — it is part of our promise to every member who trusts cv99.
Advanced-Level Encryption
All data transmitted between your device and cv99 servers is protected by 256-bit SSL encryption — the same technology used by major banking institutions.
KYC to Protect You
Our identity verification process ensures that only you — the legitimate account owner — can make withdrawals and modify account information. This is a protection for you, not a barrier.
No Data Sales
CV99 has never and will never sell or rent members' personal information to advertisers, data brokers, or any third party unrelated to the operation of the platform.
Restricted & Controlled Access
Only CV99 staff with specific authorisation may access members' personal data, and only for designated purposes. All access is logged and audited regularly.
Regular Security Audits
Cv99's security systems undergo regular independent audits. We continuously update our defenses against the latest cyber threats to ensure your data remains protected.
Full Control in Your Hands
You may request access, correction, or deletion of your data at any time. CV99 respects your privacy rights and handles all requests transparently and promptly.