Cv99 Terms and Conditions – A Complete Guide for Malaysia Members

1 Introduction

CV99 is a digital entertainment platform offering a wide range of online games including slots, bingo, and sports betting for users in Malaysia. The platform operates entirely online and is accessible via the official website at cv99.pw as well as our official mobile app.

These Terms and Conditions (together with our Privacy Policy and Responsible Gaming Policy) constitute the entire agreement between you and cv99 regarding the use of the platform, services, games, and any other features provided by us.

By registering an account, making a deposit, using any game, or accessing any part of the CV99 platform, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions.

2 Member Eligibility

To use cv99's services, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the account registration date.
• A legally valid individual who is eligible to enter into a binding agreement.
• Not subject to any legal restrictions that would prohibit participation in online gaming.
• Using the platform for personal and non-commercial purposes only.
• Not using automated software, bots, or any unauthorised methods to access or exploit the platform.

3 Account Registration

Each member is only permitted to hold one (1) active account on cv99 at any one time. Creating multiple accounts using the same name, bank details, or phone number is strictly prohibited and may result in the suspension of all associated accounts.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your identification card or passport.
• An active mobile phone number registered in your name.
• Valid Malaysian bank account information held in your own name.
• An active email address for communication purposes.

CV99 reserves the right to request identity verification documents (KYC) at any time. The KYC process is a standard security measure that protects you and ensures the integrity of the platform. Failure to complete KYC within the stipulated timeframe may result in a temporary suspension of withdrawal functions.

You are fully responsible for maintaining the confidentiality of your account password. CV99 will not be held liable for any losses arising from unauthorised use of your account by a third party.

4 Deposits & Payments

CV99 accepts deposits via a range of supported payment methods, including online bank transfers to major Malaysian banks, Touch 'n Go eWallet, GrabPay, and other digital payment methods listed on the platform's deposit page.

• Minimum deposit isRM 30 per transaction.
• All deposits are processed automatically — funds will be credited to your account within seconds to minutes, depending on the payment method used.
• CV99 does not charge any processing fees on deposits.
• Deposited funds must be used for gaming purposes on the CV99 platform only.
• CV99 is not liable for any deposit delays or failures caused by the bank or digital wallet provider.

5 Withdrawal of Wins

Members may submit a withdrawal request at any time, subject to the following conditions:

• The minimum withdrawal is RM 50 per transaction.
• The daily withdrawal limit for regular members is RM 30,000. VIP members enjoy higher limits based on their membership tier.
• Withdrawals may only be made to a bank account or digital wallet registered under the same name as your cv99 account.
• The KYC process must be completed before your first withdrawal can be processed.
• CV99 processes most withdrawals in under three (3) minutes. In certain cases requiring additional review, processing time may take up to 24 hours.
• CV99 does not impose any charges or deductions on withdrawn winnings.

CV99 reserves the right to hold or reject any withdrawal request that appears suspicious or involves an account suspected of fraudulent activity, money laundering, or a breach of these terms.

6 Bonuses & Promotions

CV99 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, deposit bonuses, weekly cashback, and exclusive rewards for VIP members. Each bonus or promotion is subject to specific terms stated in its respective promotion terms.

• All bonuses carry a wagering requirement that must be fulfilled before the bonus funds or winnings derived from the bonus can be withdrawn.
• Wagering requirements and other conditions for each bonus will be clearly stated on the respective promotions page.
• CV99 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.
• A member may not claim or use the same bonus more than once, unless otherwise stated in the relevant promotional terms.
• Any attempt to exploit or abuse the bonus system may result in bonus cancellation and account closure.

7 Game Rules

All games offered on the cv99 platform — including slots, bingo, and sports betting — have distinct rules and mechanics. It is the member's responsibility to understand the rules of each game before playing.

• All games on cv99 use a Random Number Generator (RNG) system certified by independent auditing bodies, ensuring every outcome is random and fair.
• Game results that have been determined are final and cannot be disputed unless a verifiable technical error is proven.
• In the event of a technical disruption during gameplay, cv99 will return the affected bets to the member's account balance.
• CV99 reserves the right to void any bets or games involving pricing errors, display errors, or any other obvious technical faults.
• Minimum and maximum betting limits vary by game type and will be displayed within each game.

8 Member Conduct

CV99 expects all members to interact with the platform and fellow users in a responsible and respectful manner. The following are strictly prohibited:

• Use of automated software, bots, scripts, or any tools that provide an unfair advantage in games.
• Any attempt to hack, breach, or disrupt the normal operation of the cv99 platform.
• Collusion between members in games to gain an unfair advantage.
• Use of stolen, forged, or unauthorised payment methods not approved by the original owner.
• Money laundering or any other illegal financial activity using the CV99 platform.
• Impersonating another cv99 member or cv99 staff.

Violation of any of the above rules may result in immediate account suspension or closure, forfeiture of account balance, and/or appropriate legal action.

9 Account Suspension and Closure

CV99 reserves the right to suspend or close any member account without prior notice if:

• There is evidence of fraud, game manipulation, or a breach of these terms.
• Account is involved in suspected money laundering activity.
• Registration information found to be false or incomplete upon review.
• Member failed to complete the KYC process within the stipulated timeframe.
• Account has been inactive for more than 12 consecutive months.

Members may also request to close their own account at any time by contacting the CV99 customer support team. Account closure requests will be processed within 3 business days, and any eligible balance will be returned to your registered bank account.

10 Liability Limits

CV99 strives to ensure the platform operates smoothly and without interruption. However, CV99 shall not be held liable for:

• Any losses or damages arising from unexpected service disruptions, including internet outages, server issues, or natural disasters.
• Losses resulting from valid game outcomes — as all games carry an inherent risk of loss.
• Any indirect losses, consequential losses, or special damages arising from use of the platform.
• Unauthorised access to your account due to your own negligence in safeguarding your password.

Cv99's maximum liability to any member shall not exceed the total active deposit held in that member's account at the time of the disputed incident.

11 Terms and Conditions Amendment

CV99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of any material changes via:

• Notices posted on the cv99 platform homepage.
• An email sent to your registered email address.
• In-app notifications via the cv99 mobile app.

Continued use of the cv99 platform after any amendments take effect constitutes full acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and withdraw any remaining balance.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest terms applicable to your use of our platform.

12 Contact Us

If you have any enquiries, concerns, or feedback regarding these Terms and Conditions, or if you require further clarification on any of the provisions above, please contact the cv99 customer support team via:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the cv99 platform or within the mobile app.
• Support Email: [email protected]

Our round-the-clock customer support team will endeavour to respond to all enquiries as promptly as possible. For more complex issues, a full response will be provided within 24 hours.

For more information on your rights and responsibilities as a member, please also refer to Privacy Policy and Responsible Gaming Policy us.